Customer Care Service, iFragrance India - Exporter of Essential Oil & Absolutes

  • Customer Care Service, iFragrance India - Exporter of Essential Oil & Absolutes

Customer Services :

Customer Services :

At iFRAGRANCE INDIA, We try to offer best products, Blunded with best possible services to its valued customers, to make their buying experience even more satisfactory and comfortable with us…

  • ❖ Options for placing an order with us
  • ❖ Mode of Payment
  • ❖ Order Tracking
  • ❖ Transportation & Freight Charges


Options for placing an order with us :

  • Online Shopping : Our website is well equipped to offer the buyer a great online shopping experience with secure mode of payment.
  • Order Via Phone : We are also reachable at +91 9919229845 to discuss the buyer’s requirement and help the buyer placing the order with us.
  • Online Shopping : The buyer can also discuss his/her requirement with us at sales@ifragranceindia.com or ifragranceindia@gmail.com and upon agreement; He/she can place the order at the stated email id, along with the payment confirmation, to get the order processed.

Security Note : Please don't email us your credit card details, instead please indicate the best contact number for us to call you to arrange the payment.

Mode of Payment:

The buyer can pay us the order amount , via any one of the mentioned payment options below

  • Bank Transfer (TT, Swift Transfer)
  • PayPal ( only upto US$ 5000 per transaction)

Except online shopping , the bank and PayPal details are shared only upon request or along with our manual quotations.

Order Tracking:

After the dispatch of order, we will send the dispatch confirmation mail to the buyer, containing the courier and shipment tracking details, so that the customer can easily track the shipment online on a real time basis.Though very rare but if the buyer does not receive any dispatch confirmation mail from us, then we request the buyer to send us a alert for the same at customercare@ifragranceindia.com , so that our executive can send the dispatch confirmation mail.

Transportation & Freight Charges :

  • We have signed up with DHL to take care of our international logistics via Air Mode of transportation , To make sure that our steamed customers received their order/shipment Faster, Safer and conveniently .
  • Since we do not operate our shipping department as separate profit center, so in all cases , we pass on , our BestDiscounted Shipping Rates (via DHL) to our customers, so as to make our products available to them economically.