frequently asked questions

Essential oils are the highly concentrated version of the natural oils in plants. Getting essential oils from plants is done with a process called distillation, most commonly distillation by steam or water, where many parts of the plants are being used, including the plant roots, leaves, stems, flowers, or bark.
After distillation, the outcome is a highly concentrated portion of essential oil, which will have the characteristic fragrance and properties of the plant from which it was extracted, and contain the true essence of the plant it came from. This includes the smell, but also the plant's healing properties and other plant characteristics.

Essential oils have been used throughout history in many cultures for their medicinal and therapeutic benefits. While the oils are still in the plant, they provide the plants with protection against predators and disease, and also play a role in plant pollination. As these properties carry forward into the essential oils, folk medicine since ancient times has made use of essential oils in medicinal practices.
This knowledge is also still widely used today. Modern scientific studies and trends lean again towards more holistic approaches to wellness and a revival of essential oils for physical and psychological health and well-being applications.
The most common therapeutic application of essential oils is that of aromatherapy, where healing effects are achieved through the aromas of the essential oils. Many essential oils are believed to have an uplifting effect on the human's mind; and many essential oils also have antiseptic properties, which means they reduce the possibility of infection when applied to the human skin.

A 100% pure essential oil means that you're purchasing just that oil (which is completely free from Phthalate , Petroleum Chemicals and Allergen Free) , and not an essential oil blend or a bottle that has oil blended together with carrier oils or other additives.

There are many different ways to use essential oils. They can be diffused for aromatherapy, blended into creams and lotions, diluted with carrier oils for topical applications, used to make soaps and perfumes, cleaning, and much more.

Yes, essential oils have many different uses and this can be used like any oil. For any topical applications, we want to ensure the oil is properly diluted, as essential oils are highly concentrated. We recommend testing the oil on a small area of the skin first before using for whole body treatments.

A carrier oil is an oil that is used as a base to dilute essential oils before they are applied to the skin. Diluting essential oils is ideal when they're being used on children, pregnant women or with particularly strong oils like oregano. (Find high quality great carrier oils here.)

Though essential oils are a natural remedy, they are very potent.

  • Use precaution:
    • Do a skin test before using essential oils topically.
    • In case of skin irritation, stop using the oil. If you're using it neat, try diluting it before using it again.
    • Keep them out of your eyes. Ouch
    • Use only high quality oils that you know are pure.
    • If in doubt, dilute.
    • Listen to your body. If you don't feel right after using an essential oil, stop using it, or if you feel like you need to use a certain one, try it. Your body is a great guide.
    • Contact your health-care provider immediately if you suspect that you have a medical problem.
  • Online:Our Online Shop is always open. You can buy online any time.
  • Phone:Customer Service during office hours, Monday-Saturday 9.00am to 8.00pm
    Domestic / Within India : +91 9838761305
    International / Outside India: +91 9919229845
  • Email: / , or directly to your sales representative.

SECURITY NOTE: Do not email your credit card details, instead please indicate the best contact number for us to call to arrange payment.

Online Payment:You can pay online via different payment gateways.

Direct Deposit:You can pay Full Advance Payment for your order via TT, Swift transfer in company's account.

Freight charges are not included in our prices. Freight charges are based on the weight and/or cubic size, type of goods (eg DG), destination and transport method of your order. Our Customer Service team will provide a quote before confirming your phone or email order.iFI reserves the right to select the freight carrier most appropriate to your delivery zone.

iFI no longer has a Showroom. However, you are welcome to contact our Sales Manager to arrange an appointment to discuss your requirements.

Unfortunately we are unable to offer a pick up option at this time

Yes, You can contact us on our email id/phone. We'll assist you during office hours (Mon-Sat 9am-8pm, excluding Public Holidays).

Yes, iFI welcomes orders from Business and Personal-use shoppers.

GST of 18% will be applied to all orders shipped within India. Orders shipped Internationally will be exempt of GST.

Orders are processed according to the time & date we receive them. We currently require 5-6 business days (from receipt of your payment) to dispatch your goods. Once dispatched, please allow additional transport time from our warehouse to your area. Delivery time will vary subject to your location, order size and selected method of transport. For parcel delivery timeframes to your area please check with our Customer Service team or your local Post Office.

Tip: If your parcel does not arrive within the expected time frame, please alert our Customer Service Team so we can track your delivery.

Export orders will have delivery times estimated at the time of ordering. iFI will always aim to meet your requirements for delivery.

Our customer care team will always assist you in tracking your shipment. You can contact our customer care team (24x7)

iFI's pricing structure is based on fluctuating market prices and volumes purchased. We reserve the right to make changes without notice.